Starting point
Business problem and operational risk
The client had server connection drops, intermittent network issues, unreliable email service and no dedicated IT maintenance owner.
Case study · Coffee import, roasting, packing and sales
Email, network and remote application moved into a stable monthly IT operating model
The client had server connection drops, intermittent network issues, unreliable email service and no dedicated IT maintenance owner.
Lesson
What the project demonstrated
Email, networking, remote access and backup are not separate tasks when the same business process depends on them. Stability comes when they have shared ownership and regular control.
Work delivered
Interventions and outcomes.
Only information approved for public use is shown. Sensitive technical details remain in the project documentation.
Interventions
- Email service migration
- Google Workspace setup
- Firewall and MikroTik routing
- Ports and remote accounting access
- Backup and security improvements
- Monthly IT maintenance
Outcomes
- Stable network
- Reliable remote application work
- Client moved to recurring maintenance
- Fewer email issues
Related service
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Managed IT support
Ongoing IT support, monitoring, documentation and priority planning for companies that need predictable operations.
Next step
Let us assess your current setup.
An initial IT assessment identifies priorities, risks and a practical order of work.