Problem
Service
Managed IT — system and network administration
Contracted server, virtualization, network, access and backup administration, with monitoring and documentation.
Outcome
One accountable team, clear priorities, regular reporting and fewer surprises.
Engagement models
Managed infrastructure or additional support for your IT team.
As a managed service provider (MSP), we provide ongoing IT maintenance and administration with clearly agreed responsibilities.
Managed IT services
We maintain your agreed servers, virtualization, networks, infrastructure accounts and backup systems. The contract defines coverage, responsibilities and support arrangements.
Co-managed IT services
Your internal IT team keeps its role. We take responsibility for agreed areas of administration, support or infrastructure work.
Infrastructure projects
Server and network deployments, migrations, site connectivity and security improvements, with a separate scope and delivery schedule.
Larger and multi-site environments
Infrastructure management under a tailored contract.
For complex environments, multiple sites or work alongside an internal IT team, we agree a specific scope, capacity, responsibilities and response arrangements. Standard package starting prices do not cover an entire enterprise environment.
We serve businesses throughout Serbia. Remote support and on-site work are arranged according to location, requirements and schedule; coverage and response times are defined in the proposal. International work is scoped for remote administration and projects.
Request a managed IT proposalAuditvisibility
We first map the current state and dependencies.
Controlrules
Then we introduce clear configuration and ownership.
Operatemonitoring
The system is measured and maintained.
Reportstatus
Management receives a readable view.
Included
System and network administration
Infrastructure inventory and documentation
Monthly reports
Maintenance and change planning
Related areas
The service has the strongest impact when it is connected with the rest of the infrastructure.
If the root cause is not clear yet, start with an IT assessment or review related services.
Related 01
Servers and virtualization
Windows/Linux server and Proxmox VE administration, migration planning, backup review and recovery checks.
Related 02Networks, Wi-Fi, firewall and VPN
Business network administration: MikroTik routing, VLAN segmentation, firewall policy, WireGuard VPN and Wi-Fi.
Related 03Domains, DNS and business email
Domain management, DNS hygiene, email servers and deliverability protection with SPF, DKIM and DMARC.
Specialist remote projects
Proxmox VE administration and migration · MikroTik and WireGuard consulting · Backup and recovery review
Infrastructure service scope
Our focus is B2B system and network administration: servers, virtualization, network equipment, firewall/VPN, backup and related business services. Desktop computer and printer repair is outside this offer.
Covered systems, access, working hours, validation and responsibilities are agreed in the proposal. International projects use remote delivery, with your local contact handling any physical intervention.
Next step
Let us identify the highest-risk area.
In 45 minutes, we can separate priority actions for this service area.