Managed IT maintenance

Managed IT maintenance packages for small and medium-sized companies

Instead of waiting for the next outage, IT Service helps companies maintain a clear view of their systems, regular maintenance, backup oversight, security hygiene and defined response times.

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Larger and multi-site environments

Infrastructure management under a tailored contract.

For complex environments, multiple sites or work alongside an internal IT team, we agree a specific scope, capacity, responsibilities and response arrangements. Standard package starting prices do not cover an entire enterprise environment.

We serve businesses throughout Serbia. Remote support and on-site work are arranged according to location, requirements and schedule; coverage and response times are defined in the proposal. International work is scoped for remote administration and projects.

Request a managed IT proposal

A realistic offer

A five-user environment and a fifty-user environment cannot have the same maintenance price.

Prices are starting prices and may vary depending on the number of users, devices, locations, servers, cloud services, support scope and agreed response level. Final pricing is defined after an initial IT assessment.

EUR pricing for international inquiries. For Serbian resident companies, invoicing and payment are performed in RSD in accordance with the issued offer and invoice.

Packages

From baseline control to structured operational oversight.

Each package is adjusted to the systems you use, the agreed responsibilities, support coverage and response times.

Basic Care

from €99/month

For small companies that need baseline visibility and control over their IT systems.

Baseline email / domain / DNS checks
Basic support during business hours
Key system inventory
Monthly status update
Basic backup check if a backup system exists

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Standard Ops

from €249/month

For companies that want regular IT maintenance and a clearer operating process.

Everything in Basic Care
User accounts and access
Business email and agreed infrastructure service administration
Periodic backup review
Baseline security hardening
Monthly activity report
Recommendations and priorities

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Premium Control

from €499/month

For companies with servers, NAS, VoIP, VPN, more users or business-critical systems.

Everything in Standard Ops
Server / NAS / firewall / VPN oversight as agreed
Advanced backup and restore checks
Risk register
Quarterly IT review
Priority response within the agreed SLA
Infrastructure documentation

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Security & Documentation

from €250 one-time

For companies that first need an assessment and a clear order of priorities.

IT assessment
Infrastructure map
Risk register
Backup / security / email review
PDF report
Maintenance package recommendation

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Backup & Monitoring Add-on

from €79/month

For companies that need oversight of key signals and a more structured backup regime.

Backup status oversight
Uptime monitoring
SSL and domain monitoring
Baseline monitoring of agreed services
Status reporting within the agreed regime

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SLA and availability

Response times should be agreed, not assumed.

Support is provided during agreed business hours.
Urgent interventions and work outside business hours are agreed separately.
24/7 availability is provided only through a separate SLA agreement.
Response times depend on the package and the contract.

First step

Not sure which package fits?

We first review the current state and then propose a realistic support scope. This keeps the maintenance model aligned with the systems you actually use.

View IT documentation

FAQ

Common questions before we define the offer.

Can I choose a package without documentation?

Yes, when the current state is sufficiently clear. For unknown or more complex infrastructure, we recommend an initial review so the support scope and responsibility are realistic.

Are the prices fixed?

No. Displayed prices are starting prices. Final pricing depends on the number of users, devices, locations, servers, cloud services, support scope and agreed response level. A concrete offer is prepared after an initial IT assessment.

What currency is used for payment?

International pricing is shown in EUR. For Serbian resident companies, invoicing and payment are performed in RSD according to the issued offer and invoice.

Do you provide on-site support?

On-site infrastructure work in Serbia is agreed in advance. International projects focus on remote administration; physical work requires your local contact. Access, working hours and responsibilities are defined in the proposal.

Is support available 24/7?

Support is provided during agreed business hours. 24/7 availability is provided only through a separate SLA agreement. Urgent interventions and work outside business hours are agreed separately.

Do you support Google Workspace / Microsoft 365?

Yes. We handle account administration, access, baseline security settings, DNS hygiene and access management within the agreed scope.

Do you check backups?

Yes. The level of verification depends on the package and the systems in use. For a more structured monitoring regime, the Backup & Monitoring add-on is available.

Infrastructure service scope

Our focus is B2B system and network administration: servers, virtualization, network equipment, firewall/VPN, backup and related business services. Desktop computer and printer repair is outside this offer.

Covered systems, access, working hours, validation and responsibilities are agreed in the proposal. International projects use remote delivery, with your local contact handling any physical intervention.

Scope assessment

Send the number of users, locations and systems you want to keep under control.

After a short assessment, we propose a realistic package, add-ons and response level.

Request a proposal