Managed IT maintenance
Instead of waiting for the next outage, IT Service helps companies maintain a clear view of their systems, regular maintenance, backup oversight, security hygiene and defined response times.
A realistic offer
Prices are starting prices and may vary depending on the number of users, devices, locations, servers, cloud services, support scope and agreed response level. Final pricing is defined after an initial IT assessment.
EUR pricing for international inquiries. For Serbian resident companies, invoicing and payment are performed in RSD in accordance with the issued offer and invoice.
Packages
Each package is adjusted to the systems you use, the agreed responsibilities, support coverage and response times.
For small companies that need baseline visibility and control over their IT systems.
For companies that want regular IT maintenance and a clearer operating process.
For companies with servers, NAS, VoIP, VPN, more users or business-critical systems.
For companies that first need an assessment and a clear order of priorities.
For companies that need oversight of key signals and a more structured backup regime.
SLA and availability
First step
We first review the current state and then propose a realistic support scope. This keeps the maintenance model aligned with the systems you actually use.
FAQ
Yes, when the current state is sufficiently clear. For unknown or more complex infrastructure, we recommend an initial review so the support scope and responsibility are realistic.
No. Displayed prices are starting prices. Final pricing depends on the number of users, devices, locations, servers, cloud services, support scope and agreed response level. A concrete offer is prepared after an initial IT assessment.
International pricing is shown in EUR. For Serbian resident companies, invoicing and payment are performed in RSD according to the issued offer and invoice.
Yes, when an on-site intervention is required and agreed in advance. Part of the maintenance work is handled remotely for a more efficient response.
Support is provided during agreed business hours. 24/7 availability is provided only through a separate SLA agreement. Urgent interventions and work outside business hours are agreed separately.
Yes. We handle account administration, access, baseline security settings, DNS hygiene and user support within the agreed scope.
Yes. The level of verification depends on the package and the systems in use. For a more structured monitoring regime, the Backup & Monitoring add-on is available.
Scope assessment
After a short assessment, we propose a realistic package, add-ons and response level.
