Managed IT support for businesses with 10–100 employees
Servers, networks, business email and backup under an agreed scope of responsibility.
As a business grows, occasional fixes may no longer provide a clear picture of maintenance, risk or ownership. IT Service helps businesses establish system reviews, routine maintenance, documentation and a practical list of priorities.
The proposal reflects the infrastructure you use: users and devices, locations, servers, cloud services and the support required. We serve businesses throughout Serbia, with on-site visits and remote support arranged according to location, requirements and schedule. International remote administration and infrastructure projects are scoped separately.
Request a managed IT proposal · Request an IT assessment
When ongoing support makes sense
- Problems are addressed only when employees cannot work.
- Ownership of servers, accounts, networks and backup is unclear.
- Important knowledge depends on one person and is not documented.
- Your business is opening another location or adding users.
- You need an agreed support process and activity records.
What the agreed scope can cover
Administrative accounts and access. Access rights, business email and permissions for agreed infrastructure systems.
Servers and networks. Administration of Windows/Linux servers, Proxmox VE, NAS, MikroTik networks, firewalls and VPNs, according to the systems in use.
Email, domains and cloud. Google Workspace, Microsoft 365, DNS and basic security settings within the engagement.
Backup and security. Review of existing backup arrangements, security hygiene and the agreed level of recovery testing. Having a copy does not establish that an application can be recovered.
Documentation and priorities. System records, activity reviews and recommendations for planned improvements. See managed IT support for related scope.
Engagement models
Managed infrastructure or additional support for your IT team.
As a managed service provider (MSP), we provide ongoing IT maintenance and administration with clearly agreed responsibilities.
Managed IT services
We maintain your agreed servers, virtualization, networks, infrastructure accounts and backup systems. The contract defines coverage, responsibilities and support arrangements.
Co-managed IT services
Your internal IT team keeps its role. We take responsibility for agreed areas of administration, support or infrastructure work.
Infrastructure projects
Server and network deployments, migrations, site connectivity and security improvements, with a separate scope and delivery schedule.
Larger and multi-site environments
Infrastructure management under a tailored contract.
For complex environments, multiple sites or work alongside an internal IT team, we agree a specific scope, capacity, responsibilities and response arrangements. Standard package starting prices do not cover an entire enterprise environment.
We serve businesses throughout Serbia. Remote support and on-site work are arranged according to location, requirements and schedule; coverage and response times are defined in the proposal. International work is scoped for remote administration and projects.
Request a managed IT proposalPackages and starting prices
| Package | Starting price | Focus |
|---|---|---|
| Basic Care | from €99/month | Basic controls, support during agreed hours and system records |
| Standard Ops | from €249/month | Routine maintenance, access, backup review and priorities |
| Premium Control | from €499/month | Agreed servers, networks, monitoring, documentation and SLA priority |
| Security & Documentation | from €250 one-time | Environment review, infrastructure map, risks and recommendations |
| Backup & Monitoring Add-on | from €79/month | Monitoring of agreed backup and infrastructure signals |
Prices are starting prices and may vary depending on the number of users, devices, locations, servers, cloud services, support scope and agreed response level. Final pricing is defined after an initial IT assessment.
We tailor the package to your systems and support requirements. Your proposal defines the included services, additional work and tax treatment.
Full package scope and limitationsSupport hours and response commitments
Support is provided during agreed hours. Urgent work and work outside those hours are arranged separately. Round-the-clock availability requires a separate SLA agreement; it is not included automatically with the Premium package.
Response time depends on the package and contract. A response commitment is different from a repair deadline: resolution may depend on hardware, providers, applications or other participants. The proposal defines covered systems, on-site and remote work, responsibilities, additional projects and charges for work outside the scope.
How the engagement starts
- Environment review: users, devices, locations, servers, email, backup and access.
- Risks and priorities: urgent actions, planned maintenance and work that can wait.
- Proposal: package, covered systems, support arrangements and response commitments.
- Handover and records: agreed access, a responsible contact, documentation and reporting procedures.
An example of ongoing maintenance
The public AllCafe case study describes email, network and remote application work followed by monthly IT maintenance. It illustrates a connected operational scope; it does not promise the same outcome or a particular saving for another business.
Questions about managed IT support
Is pricing based only on employee count?
No. Users are one factor. Devices, locations, servers, cloud services, applications, support scope and response commitments also matter.
Do we need to replace our equipment first?
The first step is to review the existing environment. Maintenance and change recommendations follow from its needs; purchasing hardware is not the default starting point.
Can you work on-site?
Yes, where the visit is needed, feasible and agreed in advance. Some administration is carried out remotely. Location and working arrangements are part of the specific proposal.
Does Premium mean 24/7 support?
No. Support outside agreed hours and round-the-clock availability require a separate agreement. Priority response remains within the contracted SLA.
Does a backup check include full recovery of every system?
The level of checking depends on the package and scope. Restore tests, selected systems and acceptance criteria must be agreed. A basic backup check is not a complete disaster recovery test.
What should we include in an enquiry?
Send the number of users and locations, a high-level description of servers and cloud services, backup arrangements and the problem to address. Credentials and sensitive configuration are exchanged only through an agreed secure channel.
Get a proposal for the environment you actually run
Describe your location, users, critical systems and expected support arrangements. We can define the review and priorities before proposing a maintenance model.
Request a managed IT proposal · Request an IT assessment
Infrastructure service scope
Our focus is B2B system and network administration: servers, virtualization, network equipment, firewall/VPN, backup and related business services. Desktop computer and printer repair is outside this offer.
Covered systems, access, working hours, validation and responsibilities are agreed in the proposal. International projects use remote delivery, with your local contact handling any physical intervention.